FAQ
Retail Customers Registration:
1) Do I need to register before placing an order?
No, you don’t need to register before placing an order. You may register as soon as you have finished shopping, or checkout as a Guest. Registration is fast and free and will save you time for future purchases. Click here to register.
2) How do I register?
3) Why should I become a registered user?
a) You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
b) You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note: Placing items to your shopping bag for purchase at a later time does not guarantee item availability.
c) You will be the first to know of the exclusive special and promotions.
4) How do I reset my password?
Please click on "my account" and then click on "forgot your password".
5) How do I change my account information?
As soon as you login into your account with your email address and password, it will direct you to your account overview to update/edit your account information.
Placing Orders:
1) What kinds of payment methods do you accept?
We accept the following forms of payment: Visa, Master, Amex, Discover, Apple Pay, Diners Club, Google Pay, JCB, Shopify Pay, Venmo, PayPal.
2) Is my privacy and personal information secure on your site?
Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
3) Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Price adjustments are only allowed within two weeks (14 days) of the purchase date, promotional codes used on previous purchase(s) are not valid for adjustments.
Order Status:
1) How do I check on the status of my order?
a) You may view the status of your order by login into your Mellow World account and clicking on Past Orders.
b) Confirmations are sent via email when:
Your order has been received or
Your shipment has been processed, based on the valid email address provided to us.
c) If you did not receive any confirmation emails, please check your email spam filter. To avoid any duplicate orders, please go to “My Account” to verify your order has been placed before resubmitting your order.
d) Please allow 24 to 48 hours for your order status to change.
2) Why was my order cancelled?
Mellow World was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
Shipping:
Please visit the Shipping Policy page to view the full details or click here.
Returns & Exchanges:
Please visit the Return Policy page to view the full details or click here.